Terms of Service

By accessing or using Reputation.report ("Service," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Reputation.report. Please read them carefully before using our services.

Eligibility: - You must be at least 18 years old to use our services - You must have the legal capacity to enter into binding contracts - You must not be prohibited from using our services under applicable law - If using on behalf of an organization, you must have authority to bind that organization

Agreement Updates: We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent website notice. Your continued use after changes constitutes acceptance.

Last Updated: January 1, 2026

Reputation.report provides online reputation management services, including but not limited to:

Content Removal Services: - Removal of negative search engine results - Deletion of harmful online content - Removal of defamatory articles and posts - Mugshot and arrest record removal - Fake review removal and management

Reputation Monitoring: - 24/7 online presence monitoring - Alert notifications for new mentions - Sentiment analysis and reporting - Competitive intelligence

Reputation Repair: - Positive content creation and promotion - Search engine optimization (SEO) services - Personal branding and professional profiles - Crisis management and response

Consultation Services: - Free initial reputation assessment - Strategic planning and recommendations - Ongoing support and guidance

We do not guarantee specific outcomes as results depend on various factors including the nature of content, platform policies, and applicable laws.

As a user of our services, you agree to:

Provide Accurate Information: - Submit truthful and complete information about yourself and your case - Notify us promptly of any changes to your contact information - Provide legitimate documentation to support removal requests - Not misrepresent your identity or authority

Comply with Laws: - Use our services only for lawful purposes - Not request removal of content you are legally prohibited from removing - Comply with all applicable local, state, national, and international laws - Not use our services to suppress legitimate criticism or truthful information

Cooperate with Process: - Respond promptly to our requests for information or documentation - Review and approve strategies before implementation - Provide necessary permissions and authorizations - Maintain confidentiality of proprietary methods shared with you

Prohibited Uses: - Attempting to remove content that is true, newsworthy, or in the public interest - Using our services for illegal purposes including fraud or harassment - Interfering with or disrupting our systems or networks - Accessing accounts or data belonging to others without authorization

Pricing: Our fees vary based on the scope and complexity of services required. All pricing is provided in writing before services commence. Prices are quoted in US Dollars unless otherwise specified.

Payment Terms: - Initial deposit required before work begins (typically 50%) - Remaining balance due upon completion or per agreed milestones - Accepted payment methods: Credit cards, bank transfers, PayPal - All fees are exclusive of applicable taxes

Subscription Services: - Monitoring services billed monthly or annually - Automatic renewal unless cancelled before renewal date - Cancel at least 30 days before renewal to avoid charges - No prorated refunds for partial months

Late Payment: - Invoices are due within 30 days of receipt - Late payments accrue interest at 1.5% per month - We reserve the right to suspend services for non-payment - You are responsible for collection costs including legal fees

Money-Back Guarantee: Reputation.report stands behind our services with a results-based guarantee:

Eligibility for Refunds: - Content removal services: If we are unable to remove the specified content within the agreed timeframe using legal and ethical methods, you are entitled to a full refund of fees paid for that specific removal - The guarantee applies only to content we have agreed in writing to remove - Refunds do not apply if removal fails due to factors outside our control (e.g., client providing false information, content reappearing due to client actions)

Refund Process: 1. Submit a refund request in writing within 30 days of service completion date 2. Include your order number and details of the unsuccessful removal 3. Our team will review your case within 10 business days 4. Approved refunds processed within 14 business days

Non-Refundable Items: - Consultation and strategy fees once delivered - Monitoring service fees for periods of active monitoring - Rush or expedited service fees - Third-party costs incurred on your behalf

Disputes: If you dispute a charge, please contact us before initiating a chargeback. We will work to resolve the issue. Chargebacks may result in service suspension.

Our Intellectual Property: All content, features, and functionality of Reputation.report, including but not limited to text, graphics, logos, icons, images, software, and methodologies, are the exclusive property of Reputation.report and are protected by intellectual property laws.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or internal business purposes, subject to these Terms.

Restrictions: You may not: - Copy, modify, or distribute our proprietary materials - Reverse engineer our software or methodologies - Use our trademarks without written permission - Create derivative works based on our services - Resell or sublicense our services

Your Content: - You retain ownership of content you provide to us - You grant us a license to use your content as necessary to provide services - You represent that you have rights to provide such content - We may anonymize and aggregate data for analytical purposes

Feedback: Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution to you.

Our Commitment: We understand the sensitive nature of reputation management. We commit to:

- Maintaining strict confidentiality of all client information - Limiting access to authorized personnel only - Implementing robust security measures to protect your data - Not disclosing your identity or case details without consent

Your Obligations: You agree to keep confidential: - Our proprietary methods and strategies - Pricing and contractual terms - Any trade secrets or business information shared with you - Communications between you and our team

Exceptions: Confidentiality obligations do not apply to information that: - Becomes publicly available through no fault of the receiving party - Was already known before disclosure - Is independently developed without use of confidential information - Must be disclosed by law or court order

Duration: Confidentiality obligations survive termination of services and continue for five (5) years thereafter.

No Guarantee of Results: While we employ industry-leading methods and have a strong track record, we cannot guarantee specific outcomes. Success depends on many factors including: - The nature and source of the content - Platform policies and cooperation - Legal frameworks in relevant jurisdictions - Timing and persistence of the content

Service Provided "As Is": TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We Disclaim: - Warranties of merchantability, fitness for a particular purpose, and non-infringement - Warranties that services will be uninterrupted, error-free, or secure - Warranties regarding the accuracy or completeness of information - Any warranties arising from course of dealing or usage of trade

Third-Party Services: We are not responsible for the policies, actions, or inactions of third-party websites, search engines, or platforms. Their cooperation in removal requests is not within our control.

Legal Disclaimer: Our services are not a substitute for legal advice. For legal matters, consult a qualified attorney in your jurisdiction.

Limitation: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Direct Damages: Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us for the specific services giving rise to the claim in the twelve (12) months preceding the claim.

Exclusion of Consequential Damages: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: - Lost profits or revenue - Lost data or business opportunities - Reputational harm - Cost of substitute services - Any damages arising from service interruption

Exceptions: These limitations do not apply to: - Liability that cannot be limited by law - Gross negligence or willful misconduct - Breach of confidentiality obligations - Intellectual property infringement

Basis of the Bargain: You acknowledge that these limitations are essential terms of our agreement and that our pricing reflects these limitations.

You agree to indemnify, defend, and hold harmless Reputation.report, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your Actions: - Your use or misuse of our services - Your violation of these Terms - Your violation of any third-party rights - Content or information you provide to us

Your Representations: - False or misleading information provided by you - Your failure to have necessary rights or permissions - Claims that content removal violated third-party rights - Your non-compliance with applicable laws

Process: - We will notify you promptly of any claim - You will have the right to control the defense with counsel of your choice - We may participate with our own counsel at our expense - You will not settle any claim without our written consent

Survival: Indemnification obligations survive termination of services.

Termination by You: You may terminate your relationship with us at any time by providing written notice. Termination does not relieve you of payment obligations for services already rendered.

Termination by Us: We may suspend or terminate your access to our services immediately if: - You breach these Terms - You fail to pay fees when due - You provide false or misleading information - Continuing service would violate applicable law - Your conduct harms our reputation or operations

Effect of Termination: Upon termination: - All licenses granted to you terminate immediately - You must pay all outstanding fees - We may delete your data after a reasonable retention period - Provisions that should survive will remain in effect

Surviving Provisions: The following sections survive termination: Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

Dispute Resolution: We prefer to resolve disputes amicably. Before initiating formal proceedings: 1. Contact us to discuss the issue 2. We will attempt to resolve within 30 days 3. If unresolved, proceed to mediation

Arbitration Agreement: Any dispute not resolved through negotiation shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will be conducted in New York, NY.

Class Action Waiver: YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS-WIDE ARBITRATION.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or breach of confidentiality.

Time Limitation: Any claim must be brought within one (1) year of when the claim arose.

Entire Agreement: These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Reputation.report.

Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.

Waiver: Our failure to enforce any right does not waive that right or any other provision.

Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

Notices: Legal notices must be sent to: Reputation.report Legal Department 123 Trust Avenue, Suite 500 New York, NY 10001 legal@reputation.report

Language: These Terms are in English. Translations are for convenience only; the English version controls.

For questions about these Terms of Service, please contact us:

Reputation.report Legal Team

Email: legal@reputation.report Phone: +1-(212)202-0004 Mail: Reputation.report Legal Department 123 Trust Avenue, Suite 500 New York, NY 10001 United States

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST Saturday - Sunday: Closed

Response Time: We aim to respond to all legal inquiries within 3-5 business days.