Privacy Policy
Your privacy is important to us. Learn how Reputation.report collects, uses, and protects your personal information.
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
Table of Contents
1. Introduction
Welcome to Reputation.report. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We take your privacy seriously. When you entrust us with your personal information, we understand that this is a significant responsibility. This policy is designed to help you understand how we handle your data and what rights you have concerning that information.
Last updated: January 1, 2026
2. Information We Collect
We collect information that you provide directly to us, including:
Personal Identification Information: - Full name and contact details (email address, phone number, mailing address) - Government-issued identification (when required for verification) - Professional information (job title, company name, industry) - Social media profiles and usernames - Payment and billing information
Information About Your Reputation Concerns: - URLs and descriptions of negative content you wish to address - Background information relevant to your case - Documentation supporting your removal requests - Communication preferences
Automatically Collected Information: - IP address and device information - Browser type and version - Operating system - Pages visited and time spent on our site - Referring website addresses - Click patterns and navigation paths
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: - Process and fulfill your reputation management requests - Communicate with you about your case status and progress - Provide customer support and respond to inquiries - Send important notices about changes to our services
Business Operations: - Process payments and prevent fraud - Maintain and improve our services - Analyze usage patterns to enhance user experience - Develop new features and services
Legal and Compliance: - Comply with legal obligations and court orders - Protect our rights and the rights of third parties - Investigate and prevent fraudulent activities - Enforce our terms of service
Marketing (with consent): - Send promotional materials and newsletters - Provide personalized recommendations - Conduct surveys and gather feedback
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who assist us in operating our business, including: - Payment processors (Stripe, PayPal) - Cloud hosting providers (AWS, Google Cloud) - Analytics services (Google Analytics) - Customer support platforms - Legal and compliance services
Legal Requirements: We may disclose your information when required by law, such as: - In response to a subpoena or court order - To comply with government investigations - To protect our legal rights or defend against claims - To prevent fraud or other illegal activities
Business Transfers: If Reputation.report is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With Your Consent: We may share your information with third parties when you give us explicit permission to do so.
5. Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards: - SSL/TLS encryption for all data transmission - AES-256 encryption for stored data - Regular security audits and penetration testing - Firewall and intrusion detection systems - Secure data centers with 24/7 monitoring
Organizational Measures: - Strict access controls and authentication - Employee background checks and training - Confidentiality agreements for all staff - Regular security awareness programs - Incident response procedures
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize your data.
6. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):
Your Rights: - Right to Access: Request a copy of your personal data - Right to Rectification: Correct inaccurate or incomplete data - Right to Erasure: Request deletion of your personal data - Right to Restrict Processing: Limit how we use your data - Right to Data Portability: Receive your data in a portable format - Right to Object: Object to processing based on legitimate interests - Right to Withdraw Consent: Withdraw consent at any time
Legal Bases for Processing: We process your data based on: - Contract performance (delivering our services) - Legal obligations (compliance requirements) - Legitimate interests (improving our services) - Consent (marketing communications)
Data Transfers: When we transfer data outside the EEA, we ensure adequate protection through Standard Contractual Clauses or other approved mechanisms.
Data Protection Officer: Contact our DPO at: dpo@reputation.report
7. CCPA Compliance (California Residents)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Your Rights: - Right to Know: Request disclosure of personal information collected - Right to Delete: Request deletion of your personal information - Right to Opt-Out: Opt out of the sale of personal information - Right to Non-Discrimination: Exercise rights without discriminatory treatment
Categories of Information Collected: - Identifiers (name, email, IP address) - Commercial information (services purchased) - Internet activity (browsing history on our site) - Professional information (job title, company)
Information Selling: We do not sell your personal information to third parties.
Exercising Your Rights: To exercise your CCPA rights, contact us at: - Email: privacy@reputation.report - Phone: +1-(212)202-0004 - Online: Submit a request through our privacy portal
We will respond to verifiable requests within 45 days.
9. Data Security
At Reputation.report, we implement industry-leading security measures to protect your personal information:
SSL/TLS Encryption: - All data transmitted between your browser and our servers is encrypted using TLS 1.3 - We use 256-bit AES encryption for data at rest - Certificate pinning to prevent man-in-the-middle attacks - Regular security audits and penetration testing
ISO 27001 Certification: We are ISO 27001 certified, demonstrating our commitment to: - Information Security Management System (ISMS) - Risk assessment and mitigation procedures - Continuous improvement of security controls - Regular internal and external audits - Employee security awareness training
Additional Security Measures: - Multi-factor authentication (MFA) for all accounts - Role-based access control (RBAC) - Regular security vulnerability assessments - 24/7 security monitoring and incident response - Secure data centers with physical security controls - Regular backups with encryption - Strict data retention and deletion policies
Security Incident Response: In the unlikely event of a data breach, we will: - Notify affected users within 72 hours - Report to relevant supervisory authorities as required - Take immediate steps to contain and remediate the incident - Provide detailed information about the nature and scope of the breach
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
If we discover that we have collected personal information from a child without parental consent, we will delete that information as quickly as possible.
11. International Data Transfers
Reputation.report operates globally and may transfer your data to countries outside your residence:
Transfer Mechanisms: - Standard Contractual Clauses (SCCs) approved by the European Commission - Binding Corporate Rules where applicable - Consent for specific transfers - Adequacy decisions by relevant authorities
Countries Where Data May Be Processed: - United States (primary operations) - European Union (EU data centers) - United Kingdom (UK operations) - Other countries as needed for service delivery
We ensure that any international transfers comply with applicable data protection laws and that your information remains protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Notification of Changes: - Material changes will be announced via email to registered users - A prominent notice will be displayed on our website - The "Last Updated" date at the top will reflect the revision date
Your Continued Use: Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Reputation.report Privacy Team
Email: privacy@reputation.report Phone: +1-(212)202-0004 Mail: Reputation.report Privacy Department 123 Trust Avenue, Suite 500 New York, NY 10001 United States
Data Protection Officer: dpo@reputation.report
EU Representative: Reputation.report EU Ltd. 100 Data Protection Lane Dublin, Ireland
Response Time: We aim to respond to all privacy inquiries within 48 business hours.